Returns & Exchanges

At Aera®, we want you to love your home fragrance experience, which is why we offer a 60-day money-back guarantee on all diffusers and unopened fragrance capsules. If you are not completely satisfied with your purchase, our streamlined return process ensures a quick and easy resolution.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid UPS shipping label and a return authorization slip to include in your package.

3

Pack and Ship

Securely pack your Aera device or capsules in their original packaging, attach the prepaid label, and drop the package off at any authorized UPS location.

4

Receive Your Refund

After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing